Technology management Essay Example | Topics and Well Written Essays - 500 words

Technology management - Essay Example It should link to other business processes that the firm supports. In this case, it is called Business Service Catalogue. For it to be considered as a Technical Service Catalogue, it should provide a technical view of services. This view is not provided to the customers, and is linked with the configuration items which are necessary to deliver the service. SCM makes sure that the customers agree with the terms and conditions of the IT services, and understand their usage. Hence, SCM establishes a strong relationship between IT services and the business. Brewster et al. (67) write in their book that SCM makes sure that the service is aligned with business needs â€Å"by providing clear and consistent information on services in a language that the customers will understand and in a format that customers will want to use, thus enabling a constructive dialogue about IT services where all parties have a common understanding of what is being discussed.† This means that SCM is a customer-oriented administration of IT service delivery. A Business Service Catalogue simplifies, for the customers, the ordering of standard services, because it simplifies the terms and conditions so that the customers may be able to understand them; makes the process of ordering easy enough for them; and, offers them a lucid and dependable self-service mechanism, which they can avail for ordering of services. Likewise, a Technical Service Catalogue is an efficient source of all technical knowledge that the service provider needs in order to make the deli very of services well-organized and more reliable. Hence, the service provider can have a better idea of all risks, vulnerabilities, strengths, and weaknesses, of the process of service delivery. This idea is important to make the services better aligned with business needs. Service catalogues need to be managed regularly, so that it is

Education Business Partnership Essay Example | Topics and Well Written Essays - 5000 words

Education Business Partnership - Essay Example Schools on the other hand supported the initiative unanimously. At the time of the bid, Newham was the most deprived local authority in England, and deprivation in three of the wards in the zone was worse than elsewhere in the Borough. Consequently the aim of this paper is to assess the effectiveness of partnership and the quality and impact on education in Newham. Burke J (1995) By establishing a strong working relationship with a wide range of partners. The business partners are committed to improving education in the area and also making a vital contribution to the zone's work. Schools are frequently working in clusters and as a result head teachers and governors are increasingly responsible for deciding how the zone's resources should be used. This has led to an increase in the number of initiatives, despite justifiable complaints from teachers that there are already too many. Although communications between clusters are not as good as they should be, attainment is improving at a better rate than elsewhere in the country, even if results remain well below national averages in external examinations for 16-year-olds. This improvement is, in part, the result of zone initiatives. Buss D (1995) Attendance is now close to the national average in primary schools and teachers are confident about the improvement in behavior that has been achieved substantially by the zone initiatives. At the secondary school attendance is improving, even among pupils with a history of persistent absenteeism. Green away D & Tuck J (undated) Professional development includes training in lesson observation, and this is improving the quality of teaching and learning in general. Attainment in ICT has improved because teachers are better trained and pupils have access to more and better equipment. At first the activities to promote social inclusion were unsuccessful but the new arrangements are having more impact. Modest expenditure on the arts has raised standards and improved pupils' attitudes to education. Zone support for its one secondary school has been substantial and helped move it out of special measures. Buss D (1995) Increased Enrolment Over recent years there has been a significant change in the population of the area, with a growth in the number of families of minority ethnic background and of refugees and asylum-seekers. One zone school, for example, has over 60 languages represented. At the same time there has been substantial regeneration, including a new exhibition centre and housing redevelopment, bringing with it a mix of residents. From the outset the zone included two nurseries, one infant, 16 primary, and one secondary school. Three of the primaries are church schools. A new primary school, Britannia Village, was added in June 2000, shortly after it opened. Burke J (1995 At the time of the bid three of the primary schools and the secondary school were in special measures and one primary school was judged by its inspection to have serious weaknesses. At the time of the inspection three different schools were in special measures and four had been judged to have serious weaknesses. When the zone started, attainment in its schools was below the national average but broadly in line with those in other LEA schools for pupils aged seven. At ages 11, 14 and 16 attainment was